C.F.S is the publisher of the service www.cleva-services.fr and will subsequently be designated “Cleva France” for the purposes hereof.
Cleva France attaches great importance to the protection of your privacy and your personal data and has always committed to use the personal data of its customers and prospects only to the extent that this is necessary for the proper functioning of the website www.cleva-services.fr and the provision of its offers and services. Personal data refers to information that concerns natural, identified or identifiable persons, directly or indirectly (hereinafter referred to as "personal data").
This privacy policy complements the legal notice and the general terms and conditions of sale of the site that users can consult at the address below:
Cleva France is responsible for the collection and processing of your personal data. We implement treatments dedicated to services and relationship management with our customers and prospects to enable each of them to maintain and repair their product.
Cleva France implements measures to guarantee the confidentiality, security and integrity of the customer’s personal data, and undertakes to ensure that its service providers to whom it subcontracts certain services guarantee the same level of security as its own.
Throughout our relationship, you may be required to provide us with your personal data, when:
For some treatments, we ask for a specific agreement. If this is the case, you can withdraw it at any time.
Cleva France only processes your Personal Data for one of the following legally authorised purposes:
Examples of legitimate interests under the Regulations include fraud prevention, direct marketing and data sharing within a group of companies.
As part of securing its payments, Cleva France uses systems that enable automated decision-making. These treatments to combat fraud, based on several parameters (purchase volume, basket amount, frequency, etc.), make it possible to establish a score of the order. The result is based on this scoring and the elements of it are transmitted to the Cleva France payment service providers and the banks issuing your payment method for securing access to your accounts.
This processing and the procedures governing its communication are implemented to meet the requirements of the European Directive on Payment Services.
Cleva France does not keep any banking data.
The Cleva France site is hosted by: OVH, whose head office is located at the address below: 140 Quai du Sartel, 59100 Roubaix. France.
The host can be contacted at the following phone number: 08 203 203 63.
The data collected and processed by the site are exclusively hosted and processed in France.
For the purposes of processing related in particular to the creation of your customer account, and the history of your transactions carried out on the Site, your Personal Data are kept as long as you are an “active” customer and for a period of (5) Five years from your last activity, for example, purchase, sign in to your account, or when a guarantee expires.
For the purposes of invoicing, accounting and tax processing, your Personal Data are kept for a period of (10) ten years in compliance with our legal obligations.
Your communications are kept for the duration necessary for the intended purpose and within the limit of 6 months maximum. These records shall be kept in a secure manner and shall be accessible only to authorised persons, within the limits of their respective powers.
We do not share your Personal Data with third parties outside of the internal services, duly authorised to process your Personal Data for the specific purposes referred to above.
However, we may transfer your Personal Data to duly authorised external service providers with whom we work, namely certain specialised service providers for the following specific purposes:
You have a right to information, as well as a right of access, rectification, limitation, opposition, erasure, deletion and portability on your Personal Data, which you may exercise for legitimate reasons, and subject to the compelling legitimate reasons that Cleva France may justify for retaining your Personal Data.
Access and rectification of your Personal Data. Please note that you can view and change your personal information at any time from the "My Account" section.
Limitation of the processing of your Personal Data. It is important to note that this right applies only if you have a legitimate reason to assert it. For example: challenging the accuracy of your data, defending or exercising your rights in court.
Deletion of your Personal Data. Please note that once your customer account is deleted, you will no longer be able to:
If you are concerned in prospecting:
The withdrawal of your consent. Please note that the withdrawal of your consent, possible at any time, will not affect the lawfulness of the treatments carried out before the withdrawal of it.
You also have the right to formulate specific and general post-mortem guidelines concerning the retention, erasure and communication of your data.
In order to exercise your rights, which you may exercise at any time, your request for exercise must be sent to us as follows:
CLEVA FRANCE,
Service Client Conformité,
Z.A. de l'Europe
60, rue de Bruxelles
77 310 Saint-Fargeau-Ponthierry.
Requests sent to Cleva France must contain your personal information identical to that entered when creating your customer account (name, first name, email). A copy of proof of identity will be required for processing, in case of a request sent by post and/or by email address different from the customer account.
We will send you a reply within one (1) month of the date of receipt of your request. In some cases, due to the complexity of the request or the number of requests, this period may be extended by 2 months.
We have appointed a Personal Data Protection Officer (hereinafter referred to as the “DPO”) to CNIL, to demonstrate our commitment to the respect of your privacy and your rights regarding your Personal Data.
In case of complaint you can contact the DPO Cleva France by email at contact@cleva-services.fr
If you feel that the processing of your data has not complied with the regulations in force, you can at any time make a complaint to the competent supervisory authority (in France, the CNIL).
The site may use "cookie" techniques.
A "cookie" is a small file, stored by the site on your hard drive, containing information about your browsing habits. These files allow us to improve and customize your browsing experience.
You can choose to refuse these cookies by configuring your browser. To learn more about how cookies work, we invite you to read this page on the CNIL website.
https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
Cleva France reserves the right to modify its Personal Data protection policy at any time, and will publish the modified version on its Website.
Last updated January 31, 2020.